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Delivery Info
FREE DELIVERY TO UK MAINLAND ON ALL OF OUR RUGS
Rugs
General Delivery Terms
Saturday Delivery is available if required, a small surcharge of £15 per item will be charge for weekend deliveries.
1. Delivery of the products shall be made by the Seller or his agent notifying the Buyer that the products are available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the order is placed.
2. Normal delivery times are Monday to Friday between 8.00am and 6.00pm excluding public holidays. Deliveries at other times are possible by prior arrangement but can incur a surcharge.
3. The Seller shall use his reasonable endeavours to meet any date agreed for delivery.
4. The Seller shall not be liable for any delay in delivery howsoever caused.
5. All rugs are delivered free of charge, except for the following postcodes: PA21, PA22, PA23, PA27, AB, BT, DD, DG, EH, FK, HS, IV, KA, KW, PA, PH, TD, TR, ZE. These postcodes will incur an additional charge which will be advised prior to you order being shipped (standard charge for Scottish Lowlands is £4.80 and standard delivery to Scottish Highlands is £9.60). There may be other remote post codes which fall into this category. If this applies to your postcode, we will contact you to confirm your order.
6. For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will deliver to a nominated address if the order value exceeds £100. There will also be a small additional charge, which will be advised at time of purchase. The seller shall deliver the goods suitably packaged and in good condition to the forwarding carriers. The seller can not be held responsible for damage that occurs thereafter. Onward shipping from that point is the responsibility of the customer unless prior arrangement is made and confirmed in writing by the Seller with such confirmation outlining any additional costs that this service may incur that will be met by the Buyer. Orders placed from and delivered to the Channel Islands will not be subject to VAT.
7. Unless agreed by the Seller, where an order contains more than one item all items will be delivered at the same time once all items are available.
8. Where a delivery date has been agreed with our carrier but the Buyer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £20 to cover part of the cost of the failed delivery.
9. You can cancel an order at any time prior to it being dispatched for a full refund. Once the goods have been dispatched you can still cancel the order but will be responsible for all carriage costs incurred by Rug Bugs
10. For delivery Internationally, deliveries can be done to any worldwide location with the cost being agreed at time of purchase. Any cost will be extremely competitively priced and we shall also deal with any paperwork relating to the particular country (if applicable)
2. Normal delivery times are Monday to Friday between 8.00am and 6.00pm excluding public holidays. Deliveries at other times are possible by prior arrangement but can incur a surcharge.
3. The Seller shall use his reasonable endeavours to meet any date agreed for delivery.
4. The Seller shall not be liable for any delay in delivery howsoever caused.
5. All rugs are delivered free of charge, except for the following postcodes: PA21, PA22, PA23, PA27, AB, BT, DD, DG, EH, FK, HS, IV, KA, KW, PA, PH, TD, TR, ZE. These postcodes will incur an additional charge which will be advised prior to you order being shipped (standard charge for Scottish Lowlands is £4.80 and standard delivery to Scottish Highlands is £9.60). There may be other remote post codes which fall into this category. If this applies to your postcode, we will contact you to confirm your order.
6. For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will deliver to a nominated address if the order value exceeds £100. There will also be a small additional charge, which will be advised at time of purchase. The seller shall deliver the goods suitably packaged and in good condition to the forwarding carriers. The seller can not be held responsible for damage that occurs thereafter. Onward shipping from that point is the responsibility of the customer unless prior arrangement is made and confirmed in writing by the Seller with such confirmation outlining any additional costs that this service may incur that will be met by the Buyer. Orders placed from and delivered to the Channel Islands will not be subject to VAT.
7. Unless agreed by the Seller, where an order contains more than one item all items will be delivered at the same time once all items are available.
8. Where a delivery date has been agreed with our carrier but the Buyer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £20 to cover part of the cost of the failed delivery.
9. You can cancel an order at any time prior to it being dispatched for a full refund. Once the goods have been dispatched you can still cancel the order but will be responsible for all carriage costs incurred by Rug Bugs
10. For delivery Internationally, deliveries can be done to any worldwide location with the cost being agreed at time of purchase. Any cost will be extremely competitively priced and we shall also deal with any paperwork relating to the particular country (if applicable)
11. Upon delivery, an adult must be available at the address to check and acknowledge receipt in a safe and satisfactory condition.
12. Our drivers deliver to your front door.
13. You have 7 days from delivery of purchase to inform us of any damages, faults or discrepancies. This must be done in writing, email or by post (see contact us).
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