Rugs

Please check all items when they are delivered, any damages or faults should be notified to us in writing by email info@rugbugs.co.uk within 24 hours of delivery.

Amending or cancelling your order WITHIN 7 working days.

We want you to be completely satisfied with your purchase, at Rug Bugs we support the Distance Selling Regulations and give all our customers 7 working days to make sure they have purchased the right item.

We will offer a refund, exchange or replacement if you change your mind for any reason within 7 days of placing your order with us if the item has already been dispatched simply return the item to us in its original packaging and condition. Please follow the returns instructions below.  

Returns Instructions

• Please read our Terms and Conditions to ensure you qualify for a refund or exchange. Terms & Conditions
• Login to your account and click "Return Item" so we know you will be returning.
• Please print out the returns label.
• Write your order number or RMA Number on the label
• Attach the label to the item you want to return.
• Please ensure that the item is saleable and in its original packaging.
• Please send your item(s) to us using a recorded delivery service with proof of shipping for your own peace of mind.
• Items are the responsibility of the buyer until received at our depot. Any damages or losses will be the buyers liability and charges may apply.
• We do not have a collection service, buyers are responsible for returning goods. 
• Items must be recieved within 7 working days of your initial delivery date.

Please follow these instructions carefully, if you have any queries please get in touch with us. Any items returned to us without a returns label will not be accepted and returned to the sender. If these instructions are not followed there may be a delay in processing your return.

• Refunds will be processed using the same method of initial payment. 
• Refunds will be processed within 14 Working days from the date of cancellation or Return of your item(s).

Exclusions and Exceptions

Made to Order / Bespoke Products 

Made to order products, such as custom sized or custom designed rugs which have been produced specifically for you, have no refunds or exchanges after manufacturing has started. 

Clearance Section

All rugs listed in our clearance section are excluded from our standard terms and conditions, these rugs have a no return or exchange policy and all sales are final.

If you have any queries regarding a return please use the form below and we will get back to you within 24 working hours.